We seek a highly motivated and customer-focused individual to join our Dutch customer support team for multiple different clients. The clients are webshop owners in the e-Commerce sector (clothing, skincare, diet, technical, dropship etc.). As a Customer Support Agent, you will be responsible for handling customer inquiries, issues, and complaints through email and the occasional phone call. You will serve as the primary point of contact for customers and work closely with other team members to resolve customer issues in a timely and satisfactory manner.
Responsibilities:
-Respond to customer inquiries and complaints via phone, email, and chat
-Track customers’ orders by reading tracking codes
-Troubleshoot and resolve customer issues
-Follow up with customers to ensure their needs have been met
-Escalate complex or sensitive issues to the appropriate team or manager
-You handle PayPal and Klarna disputes and Shopify chargebacks
-Assist with improving customer satisfaction and retention
-Contribute to the development of customer support policies and procedures
Requirements:
-1-2 year of customer service experience
-Excellent verbal and written communication skills (fluent in Dutch and basic English)
-Ability to multitask and prioritize tasks effectively
-Strong problem-solving and conflict-resolution skills
-Proficiency in primary computer and software applications like Slack, Gmail, Trengo, Gorgias
-You fully understand how Shopify works or are willing to learn
If you are a detail-oriented individual with a passion for e-commerce, we encourage you to apply for this exciting opportunity! Please send your CV, an example of your previous conversations with customers and a motivational letter to support@irms.bz under the title: I AM A DUTCH CUSTOMER SERVICE AGENT
